If you've ever wondered whether users are interested in your app, you've come to the right place. This handy guide will teach you how to request and respond user reviews. You will also learn how to identify trends and react to negative reviews.
Requesting reviews from users
Request reviews from your customers after using your product or service. If they believe it will help others, most customers are happy to write a review. It is the hardest part of making the first request. But once you start, it will become easier. Here are the steps.
Send an email with specific requests. You could, for example, include a review question in your email. This would allow the user to be more involved in the review process. It also makes the process quicker.
Filtering reviews
Filtering reviews for an app can be done by using a number of criteria such as rating, author, note, no reply effect or any other criteria. This will help you identify the best reviews and remove those that do not add value to your company. You can limit the search by category, user, and team. You can also choose to view only a portion of the reviews.
App Radar provides a great way to manage app reviews. It allows you to see the average star rating, the total number and revisions of reviews for the app in the last 12 month, as well as the number of reviewers.
Trends in Reviews
App reviews are one type of feedback that is most commonly studied online. Developers can use these reviews to find bugs, evaluate beta versions, and identify change requests. App review trends can be used to help developers understand the user's feelings about an app. This helps developers improve their apps. For example, app reviews can tell developers if the app is not responsive to users' requests for new features or improvements.
It is possible to spot trends in reviews by analysing clusters of reviews. Software engineers can then synthesize this information to see what topics are most common in reviews.
Reacting to negative news
Responding to negative reviews is essential if you run a business. They can offer valuable insights into customer frustrations. It's important to reply quickly and honestly. Customers appreciate a genuine response that shows you care. It will make them feel valued and cared for by responding to negative reviews. This will lead to a better user experience.
It doesn’t matter whether you’re responding to a negative comment on a public platform, or privately, personalizing your response is crucial. Remember, people can spot canned responses, so it's important to think carefully before sending a response.